OnePlus’ latest flagship phone has gotten critical acclaim for its fast performance and clean software, but some owners of the new device have complained about a weird jelly-like effect that shows its face when scrolling through an app. It’s something I’ve noticed on the OnePlus 5 review unit provided to The Verge, and a Reddit thread has other owners reporting (and speculating as to what’s causing the issue) it, as well.
In a statement regarding the issue, OnePlus says “the OnePlus 5 uses the same level of high-quality components as all OnePlus devices, including the AMOLED display. We’ve received feedback from a small number of users saying that at times they notice a subtle visual effect when scrolling. This is natural and there’s no variance in screens between devices.”
Due to the company’s claim that the effect is normal and not the result of any manufacturing issues, filing for a warranty replacement will likely not resolve the problem for those that can see it. That may not be much consolation if you’ve purchased a OnePlus 5 and can see the jelly scrolling issue, but the company does offer a 15 day return policy if it’s something that you can’t live with.